FAQ

Frequently Asked Questions

 

 

You asked, we answered.

Q: What is your return and exchange policy?

A: All sales are final. However, we want you to be completely satisfied with your purchase. If you receive damaged goods or an incorrect item, please contact us within five days of receiving your order. Shoot us an email us at [email protected] with your order number and name, and we'll work quickly to resolve the issue.

Q: Can I change or cancel my order after it has been placed?

A: Orders are processed quickly to ensure prompt delivery. If you need to make changes or cancel your order, please contact us as soon as possible at [email protected]. While we can't guarantee changes after an order is placed, we will do our best to accommodate your request if the order has not yet been processed.

Q: How do I order from the "Shop"?

A: All items listed under the "Shop" are part of our limited-run collections. You can easily purchase these exclusive pieces directly through our website—just browse, add your favorites to your cart, and proceed to checkout as you normally would. 

Q: My item is out of stock. Will it be restocked?

A: Some of our items are limited edition and may not be restocked. If an item is out of stock, keep an eye on our website or socials for updates on restocks and new arrivals.

Q: How do I order "Customs"?

A: Under the "Customs" tab, you'll find a sample of our best-selling promotional items. We can bring your vision to life by putting your brand on just about anything. If you have something specific in mind, reach out to us through the "Contact Us" form, and we'll collaborate with you to create the perfect custom product tailored to your needs.

Q: How does sizing work?

A: Our merchandise is unisex and designed to look great on everyone. Sizing is based on men's measurements, so you can expect a true-to-fit experience.  

Q: How does shipping work?

A: We strive to get your items to you as quickly as possible. For "Shop" orders, you can expect delivery within three weeks. For "Custom" orders, shipping times will vary based on your specific order. We prioritize thoroughness and will work closely with you to ensure you receive your items when you need them. Rush shipping may also be available for an additional fee.